Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2851861

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Appallingly bad, avoid”

written by Quentin1945 on 06/09/2014

I ordered a new wheel and jack from a VW garage in Glasgow, delivery cost £15. On Thursday the seller said the parcel should have arrived. He gave me the P2G parcel number. I think he was having trouble dealing with them. I logged on to the P2G web site, and it said something like "No-one in at 3pm, unable to leave card, returned to depot". Well, the address is a commercial business, with an open front door, a large letter box, and lots of people in the building all day. We get lots of parcels and letters throughout the week. I can only assume the driver wanted to get home to his dinner, so didn't bother trying, and lied instead. I contacted P2G via live chat on the web site. (No phone number is given.) The service was appalling. I was asked to confirm delivery address, and explain the problem I did. Then the chat connection was lost. I tried again. Same process, although I was at one point addressed as Louise (I am male), and also asked irrelevant questions, probably meant for someone else. The chat connection again went down. I tried numerous times, with no luck. So I tried again the next day, which was Friday. I explained that someone had been in all day and no-one had tried to delivery the parcel. They seemed to think it would be redelivered the following week. Afterwards I checked the online tracking, and it said "Customer on holiday". As a result of my request for delivery, they changed the status to 'Customer on holiday"! How does that work then? I saw a long number on the tracking, and the chat agent had said it was going with Yodel. So I used the Yodel web site, the number was recognised, and I cancelled the "Customer on holiday" status, and scheduled the parcel for Tuesday, Monday being a bank holiday. This time it arrived, zero thanks to P2G. Avoid this incompetent dishonest useless people.

Was this review helpful? 0 0