written by Quentin1945 on 06/09/2014
I ordered a new wheel and jack from a VW garage in Glasgow, delivery cost £15. On Thursday the seller said the parcel should have arrived. He gave me the P2G parcel number. I think he was having trouble dealing with them. I logged on to the P2G web site, and it said something like "No-one in at 3pm, unable to leave card, returned to depot". Well, the address is a commercial business, with an open front door, a large letter box, and lots of people in the building all day. We get lots of parcels and letters throughout the week. I can only assume the driver wanted to get home to his dinner, so didn't bother trying, and lied instead. I contacted P2G via live chat on the web site. (No phone number is given.) The service was appalling. I was asked to confirm delivery address, and explain the problem I did. Then the chat connection was lost. I tried again. Same process, although I was at one point addressed as Louise (I am male), and also asked irrelevant questions, probably meant for someone else. The chat connection again went down. I tried numerous times, with no luck. So I tried again the next day, which was Friday. I explained that someone had been in all day and no-one had tried to delivery the parcel. They seemed to think it would be redelivered the following week. Afterwards I checked the online tracking, and it said "Customer on holiday". As a result of my request for delivery, they changed the status to 'Customer on holiday"! How does that work then? I saw a long number on the tracking, and the chat agent had said it was going with Yodel. So I used the Yodel web site, the number was recognised, and I cancelled the "Customer on holiday" status, and scheduled the parcel for Tuesday, Monday being a bank holiday. This time it arrived, zero thanks to P2G. Avoid this incompetent dishonest useless people.