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“top car autoreisen not reliable”

written by rogier1 on 05/09/2014

I would never rent a car with this company. When your car breaks down and you miss your flight because of this problem, they are not willing to help you (although they say they will) . They don't have a phone number that is reachable 24/7, at all. So between 11pm and 7am you are on your own. The women at the service desk of top-car autoreisen told us to book another flight (of 1052 euro for 2 persons) and just send an email to their adress and the money would be refunded on my account. (So not all the employees know their own company rules) This never happened i had to call them multiple times and just 15 days later i could reach somebody in charge. And his excuse was, you should have taken a taxi (which is not allowed on their contract terms). They offered me a ridiculous 30 euro's to solve the problem. So if you would like to have a descent rental company without problems, don't use top-car autoreisen!

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