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“Extremely poor customer service”

written by 342Austin on 04/09/2014

I have purchased from this company several times and postage has always been slow, but the last time it took two months which was ridiculous.. I can understand they have no control over the postal service it was there attitude, emails were not responded to straight away and they offered absolutely no compensation to me at all not even a gesture. It took so long they final put in a claim in to Australia Post and then told me it could take another 7 -10 days to get a response from the postal service in the meantime I purchased some of the same items thinking I would be getting a refund. Later on that week the lost packaged arrived I emailed the company to let them know and that I wasn't happy as now I have double some of the items.Do you think they offered me some discount? I don't think so, very poor customer service. I would not recommend them.

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