Written on: 03/09/2014 by Estherb170 (1 review written)
While Agoda prices can't be beat, the system is very misleading. I had stayed at at least 7 hotels via Agoda (over $1000 worth) and was asking why my rewards points have not been published yet. Turned out they suddenly just removed the rewards program sometime this year.
I also wrote feedback on an Agoda hotel which mentioned that the Agoda booking system is confusing and misleading (I booked a room for 4 and upon arrival at the hotel, there is no room big enough for 4 people - we checked all the rooms). Agoda grossly edited my negative feedback about them and published only the positive points.
Hotels will almost always treat you like "second class citizens" when you book via Agoda.