written by Middleton500 on 02/09/2014
Booked a car from Bergamo airport. Arrived 1hour 45 minutes later than I had indicated. Was informed the car had been re-hired because I had not phoned to say I was delayed. The car was pre-paid so my view is that it should have remained available to me. Staff were very rude;unhelpful and couldn't care less. Not able to offer me any car-we were left stuck.DO NOT BOOK WITH THIS COMPANY-THEY ARE NOT RELIABLE,HAVE NO CONCEPT OF CUSTOMER SERVICE AND DESERVE TO GO OUT OF BUSINESS.