written by LeviHiggins on 02/09/2014
I had a very happy 18months as a customer...then I changed my bank account.
take my advice DO NOT TRY TO CHANGE YOUR DIRCT DEBIT DETAILS with this company.
I have spent 4 months trying to sort out their mistake with my new direct debit details. emails get no response for weeks.
EVENTUALLY ...after a dozen emails..THEY SUGGESTED I PAY BY STANDING ORDER.
today I had an email from THE CREDIT CONTROL TEAM telling me MY DIRECT DEBIT had failed...
I telephoned customer services. They arranged for a call back at2pm....it is now 5pm.and their phone lines are closed!!!!!!
I WILL ESCAPE IN DECEMBER WHEN MY CONTRACT ENDS.....I HOPE!!!!!!!!!!!!!