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“Bullied by staff and show room manager that are...”

written by 167Hanley on 28/08/2014

We purchased a sofa (vantage brown leather) and was taken by the quality we thought in the build , however we parted with over two thousand pounds two weeks before delivery .... The sofas at first I admit had the aesthetic looks we wanted but what we noticed firstly was the two and a half seater was firm to sit on which I must add was what we wanted but the other two seater was totally different it was more cushioned and you bounce in the chair rather than a nice firm seat like the other chair , the arms on the chairs started to go lumpy and collapse as they are continually doing now ( only 7 days old at this point ) I contacted the support team who said they will send out a manager and yes he attended , He proceeded to spin the sofa onto it's back and to remove the underside of the chair place a camera underside and take a few photos to be honest the angle he was at I was surprised he got a shot of anything ...... After he did this we offered him the seat test without stating what we knew was different .... Upon sitting on the soft sofa he said ohhhh yes this is odd !!!!! ....... My wife was extremely upset as we had saved and also waited 9 weeks for delivery , but the so called services manager couldn't leave the house any faster and made a hasty retreat to his car ..... Some days had past and I had to call them and was startled to hear they had ordered new stuffing and wanted to un stitch our new sofas re stuff them and stitch all the arms back to which I replied no way as you can imagine we were horrified new sofas taken apart !!!!! ... When you buy a product and wait 9weeks it should have been right , I I have spoken to the customers services again 25th /9/14 and stated either we have a new sofa and correctly made in replacement or my money back they point blank have said no !!!!!! I quoted the consumers act and was bullied into what they state in terms and conditions .... Beware if your sofa goes wrong this is what happens ...........we have 4 week old sofa that's no good and will get worse what a load of rubbish