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★☆☆☆☆

“Go elsewhere awful communication and customer service!!!!”

written by 209Parrish on 27/08/2014

Go elsewhere awful communication and customer service!!!! Please avoid!!
The review is long but the basic message is DONT USE THIS COMPANY!!!

I was originally offered £55 for a working iphone4 8GB I had not heard back from the company, checked spam/junk/trash mailboxes, nothing. I called the company yesterday and told them I've had no contact since the very first email and she said "that's normal you'll get an email tomorrow" I advised I was calling because I thought I should have had something ages ago she again said don't worry I'll get an email tomorrow. I received an email today stating that they have classed my phone as non working and I will get £15 because although it is working their is a small scratch to the screen,their wasn't one when I sent it and it was wrapped in bubble wrap.

BE WARE __ She then said it doesn't matter how tiny the scratch is they will class it as non working.

I said I was not happy with that price because the phone was in good condition and I want to phone back to sell on again. She said an email was sent not her problem that I didn't get it, I had the initial email and the final email but conveniently not the one in between that gives you three days to reject the offer. She basically said their was nothing she could do because the phone had already been recycled and payment made. This is a lie because I spoke to someone yesterday and they never said anything of the sorts, a 10 days BACS payment can easily be recalled and the phone could be located with effort but that would be too much for them. When I asked why when I called yesterday and made it quite clear that I had no contact from them that the advisor thought this was normal and showed no concern that I didn’t get the second email or advise of the new offer, Jan couldn’t answer and just said she wont comment on another advisor. I then ask if she thought I had acceptable customer service and she said that they had done everything right (even her customer service HA I love to see how she would react if someone treated her the way she treated me!)

I spoke to Jan on the phone, I suspect she was the same person I spoke to the day before but I'm no sure. She completely changed attitude when I wouldn't accept that their was nothing she could do, constantly spoke over me "FOR GODS SAKES". When I asked to speak to the manager she gave me the classic call center response "He's in a meeting and I can request a call back but cant guarantee one" when I said I know that a manager should be free at all times she just got more and more annoyed and eventually we just left it as she will request a call back...we shall see.

*** They also report every negative review on trust pilot and pay £5 for good reviews***

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