written by MelinaWhite on 27/08/2014
Broke down last night (26/08/2014) at Okehampton Services on the A30, called the AA at 10.50pm and advised them that i needed a recovery truck as vehicle could not be driven as the head was cooked, was told no recovery till 8am as they were extremely busy in that area due to holiday traffic, I said that was not good enough as I needed to get home, was then told i should sleep in my caravan, again i said NO as i needed to get home, then i was told they would put me up in a hotel and again i said NO as i needed to get home to my newborn and wife, eventually i was told someone would be with me within 2 hours.
1pm a man NON AA turned up in a little van and said the head was cooked and he would advise the AA, (did I not already tell the AA that ?? ) so off he went, an hour went by and I heard nothing from AA so i called them again to find out what was going on to be told the same as stated above to which my reply was NO again (can you see where this going), eventually i was told a recovery driver will be me shortly.
3pm recovery truck turned up, vehicle was recovered BUT the driver stated he will only be taking me to Exeter and then another recovery truck will collect me and then drop me at Taunton Deane for yet another truck to collect me and so on.
I needed to get back to Swindon.
The time is now 10.28am on 27/08/2014 and I have literally only just arrived back home.
I ONLY GAVE 1 STAR AS IT WOULD NOT LET ME GIVE LESS ....
WILL NEVER EVER USE THIS SERVICE AGAIN, AA CAN STICK THEIR MEMBERSHIP WHERE THE SUN DOES NOT SHINE !!! Customer services at no point advised this would happen and it does not state in the policy either.
USE AT YOUR PERIL....