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““A bit slow, got it sorted out without any problems””

written by jamie291 on 27/08/2014

had a htc one silver, smashed the screen after 2 days of getting the phone then 2 days after that my usb charging port decided to melt so could no longer charge or use my phone at all.

claim form got posted they where a bit slow. they pretended it took 2 weeks to receive my claim form but i think it was just so they got another £6.99 out of me before they actually sorted the claim out.

sent phone off to be repaired again after 2 weeks still nothing back from them so i rang them up and was told they had to phone me back.

so they rang back after 2 hours and told me that because the screen they had ordered was taking way too long to get there that i could just wait or get a new phone for the following day if i agreed to it. downfall was i had the htc one silver 32gb and was replaced with a htc one red 32gb. which isn't to bad since after dropping my other phone had chips out of the case where it had been dropped.