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★☆☆☆☆

“Poor quality product and hard-sell tactics”

written by Zander113 on 23/08/2014

Years ago (18 or so) we had a upvc door and side window installed. Initially, I didn't intend to change the wooden door and window but was persuaded by a pushy salesman. This is perhaps the worst mistake I've ever made while renovating a house! The door was ghastly and turned yellow in the middle almost right away. I decided to leave it at that and perhaps change it one day. I decided to call Anglian and ask them, out of curiosity how much would a replacement upvc door be. The same salesman who sold us the door and bay windows (loads of money at the time) turned up. I explained why the door needs changing and he could see for himself that the door they supplied was poor quality. Instead of resolving the problem and offering the replacement door at a reasonable price he tried:
a) selling me another window when he noticed an old but perfectly good aluminium window in the kitchen
b) making me sign the agreement and pay 10% on the day IMMEDIATELY because, according to him the price offered was so good.
It was nothing of the sort! To replace their c**y door with another upvc he quoted £1,400. I've checked other suppliers and I can (almost) get a wooden one for that price.
I'm very disappointed at the service and attitude of Anglian. I would NEVER recommend them or spend any more money with them. Having failed me the first time round they still try hard-sell tactics and have absolutely no intention to resolve the mess they've left in the first place. I'm really angry with them.

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