Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
2818277

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Utterly incompetent administration”

written by MireyaHolman1950 on 21/08/2014

Swinton apply a standard £25 administration fee for any change made to a policy. To get the change made to mine, I had to wait for a call which never came - I had to change it. There was no change to my premium despite the new bike being half the size, of lesser value. Swinton were unable to explain.
Having complained and asked for the administration fee to be refunded, I was transferred to The Senior Complaints Handler who took two months to reply.
The letter I received said my complaint was upheld and then went on to say it wasn't.
I dread to think how they would handle a claim if I made one. I'll definately go elsewhere at renewal time

Was this review helpful? 0 0