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“Excellent Product Support from SysTools”

written by 321Breen on 21/08/2014

I am the VP of Operations for a business. I must submit my review and share my quality experience with your customer services team. One of your support team member is a valuable asset for your organization...

(1) A true Professional! Came across in this manner while he was assisting me, rarely do tech/customer support reps make customers feel like they are being heard. Having an IT background I can understand why some customers could be blown off when providing their input or questions which are completely irrelevant to the matter at hand. However, it comes with the job and must be handled accordingly precisely as your support member had done.

(2) Knowledgeable and an Excellent Communicator - He explained why he was asking me certain things while troubleshooting and thoroughly explaining what it was he was asking and possible outcomes.

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