written by happy daughter on 20/08/2014
We arrived at 4:30 on a Friday, had difficulty getting into the "key Safe" but whilst trying noticed one of the garden chairs had a broken back, and the area needed a tidy up. Finally we got inside, could be a nice cottage but was very tired looking. Went upstairs and checked the bedrooms, and found a half empty beer can under one of the single beds. Next day we decided to do some laundry (we had a small child with us and they make a lot of washing) tried the dryer, didn't work, called the agent as per paperwork, left a message, no response. Worked out that the tray under the dryer hadn't been emptied. We emptied, it worked. Family came round we pulled out the dining table, chair back fell off. We tried the log burning effect electric fire it didn't work, light bulb out in the bathroom, and when we turned over one of the pillows there was dried blood on it, we also had to clean the bath before we could use it, oh yes and no iron or ironing board, so spent the week very crumpled. I called the agent again on the Wednesday, and he came round, and couldn't understand as "the places are cleaned each time", I pointed out, that, if the place had been cleaned properly, the broken chairs, beer can, bloody pillow slip, dirty bath, light bulb, non working fire would all have been found. Called Welcome Cottage on our return and apparently because I didn't call till my return there wasn't much they could do, but they would contact the owner, oh yes and give me £100 voucher of my next booking, as if I would use them again. Sound familiar.