written by Kel104 on 19/08/2014
O2
Why are you ripping people off.
I signed up an agreement for a 24 month contract for an iphone 5 at £32 a month.
Unlimited messages
Unlimited calls
750,000mb data
I added a bolts on for to be put upto 1gig of data (not extra data) adding £5 to my bill.
That's was now £37 a month.
6 months in I received a text saying that my terms on my contract are changing and that an extra tax is going on my bill for 99p.
So now my bolts on for 1 gig is solid and it's not classed as a bolts on any more so I can't cancel it down and that 99p for tax reasons is going on it.
That's now £37.99 a month.
When I called I told them that was breach of contract, they're answer was it wasn't O2 !! It was the government !!! When I asked how it was the government, they said they put a tax on it!! Laughable I know.
They are Rip off merchants
They give you a good deal and change the contract terms and put the bill up whenever they feel!!!
None of what they did was ever mentioned and isn't in my contract. Even in the small print.
Well after ten solid years of being a committed and loyal customer, I'm leaving to EE after this contract is ended next month.
So long leeches. I hope you get squished on.