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★★★★★

“Good communication and returned frames refunded promptly”

Written on: 16/08/2014 by NicoMacMillan372 (1 review written)

I placed an order with this company before reading the reviews here and then, on finding this site, I was a little nervous. In the event I had nothing to worry about. I ordered 2 frames with the intention of sending one back. The delivery was a little slow compared to other online retailers, but when I wrote to them to check on progress I had prompt responses and they were very helpful saying I could change my delivery address if necessary (I was worried they might not get to me before I left for a holiday). Glasses arrived in time (towards the latter end of their original estimate - 10 working days) and were perfect and nicely packaged too. I subsequently decided that neither of the frames suited my face shape and ended up sending them both back (at my own cost but that was fine as I already knew the deal) and the refund was processed within 24 hours of the glasses being signed for in their UK depot (Poole address). Throughout the whole transaction I was in contact with someone who I suspect was not a native English speaker (and probably based outside the UK) but whose English was still top notch and who was always courteous and helpful.

I would not hesitate to use them again. I'm really sorry for those people who have had a negative experience. My advice would be not to use them if you are in a great hurry for your glasses...but if you can be a little patient I think you should have no reason to worry. In any case if you pay with paypal you are covered by their buyer protection policy.

PS For those people who commented that the reviews are fake, you have the option of leaving a random review (which is what I will take) and then a "name" is generated randomly...personally I prefer to keep my anonymity online as far as possible.