written by vhAllison220 on 15/08/2014
I cannot stress enough how strongly I advise you not to insure with this company. Dealing with them is not simple so expect to be passed through from department to department if you ever need anything from them - nobody has a clue what they are doing. After a lengthy process of trying to get my Total Less settlement after a claim being made they then decided to take out my direct debit as normal, despite the fact that my outstanding premium had been settled and taken off my Total Loss Figure. They are now saying this figure was owed to them and refusing to reimburse me despite already having sent me paperwork that contradicts this. This only one example, the rest of my experiences are far too much to list in full but I urge you to pay a little more for your insurance and spare yourself the neverending nightmare of having to deal with the idiots at Octagon - I have only given them one star because it is not possible to give zero