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“Password reset nightmare!”

written by GeorgeB1953 on 15/08/2014

I tried to reset my online banking password for my business accounts and once I'd submitted the request I learned that Lloyds would 'send me a letter' which I would have to sign and send back to them - then they would check the signature and 'send me a letter' to tell me that my password had been reset! Do they know it's the 21st century? Waited 7 days then phoned to be asked - 'Do you want us to send the letter to you?' Needless to say I did. It arrived on 15th August but was dated 5th August. Where had it been sitting? Return envelope was supplied but pre-paid 2nd Class! I think my request to reset an internet password will take two weeks to action - if I'm lucky. Once the dust has settled, I'll be changing banks. My experience with Lloyds has been a nightmare.

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