written by Rowdy8 on 15/08/2014
Having broken down, I was technically (although unknowingly) in breach of a small clause in the contract. Don't bother to complain to the Managing Director as they invite you to. There are no mitigating circumstances allowed. No room for negotiation or discression. Take it or leave it. Tough luck-(I did use another word but this site censored me). Their attitude seems to be how can we make them pay?
Wish I had come across this review site earlier. I am obviously not alone. Steer clear! Join a reputable company like the AA or the RAC. It may cost a bit more but you will be treated better