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“Stupid smart meter spoiled otherwise good rating”

written by Flobbage on 15/08/2014

I recently was offered a smart meter installation with the promise that it would show my energy consumption and warn me with l.e,d. indicators and a speedo type meter when my consumption was high etc. I had an owl meter before that did just that but was not as accurate as a 'smart' meter.
I agreed to have it installed and the technicians arrived (only a few minutes late)and fitted the new smart gas and electric meters. the technicians showed us the meter that showed us our energy consumption.
I was well pleased with the work but after they had gone I noticed that the display unit (a pipet 500)no longer showed my consumption. I consulted the user guide and that suggested that the normal view was to show the consumption. I rang customer services and a very pleasant young lady tried to help, but it was obvious she didn't have a clue. she got onto the 'smart' team who would not speak to me and kept giving her messages to pass on to me. eventually they concluded that the display was correct and that I had to press buttons to find out my consumption.
I have spoken to other people with smart meters and theirs tell them their consumption all the time (without having to ask!) it seems not very 'smart' to have a display that does not show how much energy you use unless you ask it! indeed as it has to be plugged in it appears to be a waste of energy! I hope ovo get their act together so that I can recommend them to friends and family again.