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★★★★★

“REIMBURSED for hotel error”

written by travelwritersue on 14/08/2014

We use BOOKING.COM lots. They have designated me a "booking genius" and i get occasional discounts. Six week in U.K. last year, three weeks this year. It is a DREAM to have all my bookings in one place with EXACT LAST HOUR I can cancel for no charge. Complainers who want to be reimbursed for cancelled trips need to pay a little more so they can cancel at last minute. and read every word on the confirmation! One hotel charged my card even after i cancelled on time. Called hotel and they immediately fixed. In June 2014 the CHIEFTAIN HOTEL in INVERNESS Scotland told us at 7pm on Friday evening that their computer had been down and so inadvertently rented out our room. Inverness pretty booked up. We ended up at hotel for twice the cost, but we didn't take time to contact BOOKING.COM until we got home much later. We sent copy of invoice for those nights that cost us more and they said they would attempt to get us a refund for overage. it took a month, but last week they reimbursed our Visa for $265! That's 60 UKpounds overage for both nights. GREAT customer service! and BTW i made a mistake and booked a Paris B&B that only took cash (certain establishments are non-cancellable) and as soon as the reservation was made and I realized it was the wrong hotel with a similar name to a hotel we wanted in another part of Paris. Contacted BOOKING.COM and they contacted hotel and immediately got our reservation cancelled. My bottom line about BOOKING.COM: You follow the contract that you have agreed to in the confirmation you receive and they'll do everything they can to keep the establishment honest on your behalf.

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