Written on: 14/08/2014 by Sickov_Anti-service (27 reviews written)
Supposedly tasked with resolving my car insurance claim by Tesco (with whom I had the insurance).
The member of staff assigned to me we will call 'Bush'.
On writing to this person, I asked if the third party had changed their mind and could they do this (I had previously received a letter stating the third party had admitted liability).
Bush responded stating that they had not received any correspondence from them...GET OFF YOUR BACKSIDE AND CONTACT THEM THEN!
Needless to say they didn't at any point contact them, as I had asked.
Bush stated that third party can admit liability by letter and then withdraw it. How? Why? What had changed. I never received any answer to this.
And all the time person kept repeating 'please fill in the questionnaires, please fill in the questionnaires' - I have given my details to FIVE different companies that Tesco outsources the various jobs to. I explained that if the third party had changed their mind it would not be worth filling in the questionnaires. This fell on deaf ears.
'Bush' refused to contact any other party for information.
Rude, arrogant & unhelpful. None of the questions / issues were answered / resolved. I washed my hands of the situation as this point and refused to communicate with Carpenters again.
Overall I lost out to the tune of £145, that was AFTER Direct Line had sent me a cheque to cover my excess. This was a light car park prang, around 5mph speed at impact.