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★★★★★

“Helpful and quick”

Written on: 13/08/2014

I called the shop late on a Saturday morning to ask about availability of a Defy 0 in medium. The advisorĀ called me back in half an hour to confirm they had some in stockroom. As I was going on holiday in a week, I queried delivery times and was assured I would get delivery before I went away. I ordered on line and left a comment about needing quick delivery. The bike was despatched by UPS on the Monday and I received it at 1130 on Tuesday! UPS allow you to track the parcel on line.

The bike came in a "Giant" box with front wheel removed so box in not too big. Frame was well protected, particularly the front fork, which had a spacer where wheel fits, and rear derailleur which also had plastic protectors.

Very pleased with response from shop. Still to ride bike!