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“I had a poor experience with Green Motion. I rented a...”

written by on 09/08/2014

I had a poor experience with Green Motion. I rented a car 13th June 2014 for a week. It took a while to sort out a car at Heathrow, then paid extra GBP10.00 for a drivers check as had not taken my passport as ID, though I had my VALID UK drivers license. Paid roughly around GBP 400.00 for car hire. All this was acceptable to me as the car was good and service desk average, though I was still upset with the 10.00 steal on my traffic violation checks.

The bigger issue I had was I had entered a bus lane unknowingly in Oxford and was expecting a fine, which I did mention to the Green Motion desk at Heathrow when I returned the car. I was told I could pay the fine directly if oxford council will send a notification to green motion and they will then direct them to myself and I will not incur any charges from Green motion, but can deal with the bus lane charge directly.

I received a notification around the 3rd week of July saying that I was fined by the council and had a option of paying, which I did myself the very next day to the sum of GBP 30.00.

On checking my credit card statement a few days later I noticed a charge of GBP 84.00 made by Green motion which on querying was responded by saying that it is in their terms and conditions in FINE PRINT saying any traffic fine incurred will levy a charge from themselves.

This is the first time I had rented a car from them and felt the hidden charge not only over the top but also cheated in the manner it was done. I can say that this is the only time I will ever use it again. I hope someone out there could benefit from my experience if they ever decide to use this company and think twice.