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★☆☆☆☆

“"sweating from southampton to bodmin"”

written by Mrs-angry on 08/08/2014

Was going home to bodmin from southampton on the 24 july 2014,with National Express Coaches, with my 11year old grandson, arrived early like asked and the coach was 3/4 of an hour late, when we did get on the coach it was a disaster as the coach before us had broke down so they where trying to get those people on the coach as well, as we progressed with our journey we noticed that the air conditioning was not on ( outside tempreture was 30 degrees) when asked the driver for the air conditioning he replyed that it was not working, it was so hot and unbearable on the coach and we had a 7 hour journey ahead of us, i have a chronic heart condition and my grandson is ashmatic, when we stopped for the drivers break most of us got off as it was cooler off the bus than on, when we made it to plymouth for our change over the coach had already gone as we wher 1hour and a half late, there where 5 of us there not knowing what to do so the driver contacted the main office which took him about half hour, eventualy we where sent a taxi, we arrived home aprrox 2 and a half hours late, it was the worst journey of my life, i have since write to them only to receive a letter giveing excuces which is not good enough, i do not pay £64 to be treated like this, i certainly wont be useing them again, they are the worst company ever.

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