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“Service Issue & ICICI don't keep their promises”

written by aravind1612 on 08/08/2014

I'm holding a NRI account since from 2012 not only me my brother also holding Saving account in your high profile corporate bank other than those accounts, since from last year we also open a ICICI life premium insurance under my daughter

The reason I’m posting this blog because I can tell you that the people I have deal with they have the worst customer service ever they provided to us, Also they make us realize ICICI don’t keep up their promises.
I have started to take a car loan on New Ford Figo last month July-2014 and we approached one of your ICICI car loan line employee who collected my documents (W2-Form+Salaried Slips+ Chase bank statement) and assured that we will be getting 100% full amount loan on a new car. when we asked more than a once about getting 100% amount loan he called one of his manager Mr.... he also stated that we are qualified for 100% loan with the rate of interest 10.75% i.e on new Ford Figo high end model.After we getting our paper work done with the Ford show room then the line employee came to get the signatures on the loan papers this month and stated that the ICICI bank will only sanction the ex-show room price and all other fees involve in getting a car the customer has to pay.

On my opinion the sales team needs to be more precise what they are offering towards the customers. In addition to that manager’s like Mr..... supporting to their sales team was absolutely insane. However we decided that’s not a problem to pay the other expenses like eg:insurance + accessories etc.,from our end.

At the end of getting my signatures on the loan papers both of your employees were came to an conclusion that this month the rate of interest’s were hiked into 11.50% ICICI bank is no longer providing the 10.75% rate of interest because that is the offer was given last (july-2014)month only. However in your website at this moment it’s still showing the rate of interest on a vehicle 10.70%.

I can tell you this part is the worst frustrating point in entire my experience as a NRI customer . I will definitely share my experience with other NRI account holders of ICICI bank. There are so many other corporate banks that are willing to take their job serious and they provide the accurate information to their clients.

I have email the corporate head office to look into this issues ...