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★☆☆☆☆

“Enfield Virgin Active Club, a foal complaint.”

written by on 08/08/2014

I have been a member of Virgin Active Club for many years. I have visited many branches in the last two weeks, in all the clubs I've visited I've never seen such disrespect. I have been to at least 10 different clubs in the last two weeks. After we'd gotten into the club and began getting changed a employe of the club came up to me and told me to speak to his manager. I began to put on my normal clothes. He rushed me twice in less than 3 minutes which seemed strange behaviour to me. I came out and was talking to 'Sally', who refused to give me her family name, telling her that we are not prepared to get out of the changing room as my son wasn't fully dressed yet. I was trying to find a solution to keep my son in the lobby after he dressed properly, but Sally was really aggressive and ultimately rude. Meanwhile a man dressed in black dress without visible logo of virgin rushed to the cubicle in which my son was changing his clothes. The problem wouldn't have occurred if the receptionist who swiped our cards indicated the minimum age of 16 to use the club or if Sally was able to communicate at a standard level. I used the facility in another virgin with age restriction 2 weeks ago in which receptionist informed us of the rule that my son was not able to go to gym or pool here, however can stay in lobby surfing on line while I exercise. I am really disappointed and my son who I was encouraging to leave his desk playing on line games and do exercise, has now been discouraged. I need the right people from virgin to contact me for a formal complaint and termination of our membership plus a formal apology and compensation.

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