written by Swambi on 07/08/2014
We decided to transfer our investments to Interactive investor in early May, because of their low fixed charges. However, the process is a complete disaster. We have received minimal information, a key form was lost, information provided appears untrue when contacting our former firms, and after 3 months none of my wife's funds have been transferred, some of mine have, others haven't and one investment of £30,000 has entirely disappeared. We are hoping that it will all be worthwhile one day - but beginning to doubt it!