Written on: 07/08/2014 by Smartinabel (1 review written)
Picked car up a car from Enterprise and even though I had given a time fir puck up I spent one and a half hours sorting out rental, not what you want after a long flight. Given the car and had to ask for it to be cleaned, mud and grease over inside and car not washed, barely enough fuel to get me to a petrol station. Booked the hire car for 28 days and wanted to extend by a week. Told I had to pay a whole month up front plus another £200 deposit it would be 4 days because of a weekend before I had my last deposit back. AA cover is non existent, told that If I needed to call them out I had to pay and they MAY refund it if the car was at fault. They told me my own recovery memberships would not cover me because it was a hire car. Wanted an extra £320 plus to get the extra cover for 28 days. Paid for a policy to cover all I needed on the internet for £39.00 for a years cover as long as no more than 28 days in one car.
Next time I will pay the little extra at another company to get the service I expect. Never again will Enterprise get one penny of my money.