written by llanman on 04/08/2014
Living 15 miles from my nearest Homebase store, I reserved an item online for collection to avoid a wasted 30 mile round trip. When I went to collect my item I was informed that it wasn't in stock. "Sorry about that" was the lame excuse. Apparently, they 'pick' the reserved item from the shop floor so if another customer buys it before it is picked tough luck. Absolutely the worst shopping experience. BEWARE do not use Homebase 'reserve and collect" you just might be wasting your time and petrol. NEVER AGAIN