written by Garyjohn53607 on 01/08/2014
I have been a long standing customer with Kays for years earning rewards for purchases and spending thousands of pounds . However they have changed there policy and I am in there view a Platinum customer which earns the highest percentage of rewards tier . However now unless to buy items on the spot and not in sale you dont get anything for being a customer this is bad policy and it should be changed . However I shall not be spending another penny with the company and shall close my account as its not worth the paper its written on and there customer services is so bad they need to get a grip or they may go out of business ! Anyone holding an account with them would be better terminating there account .