written by on 31/07/2014
Don't go near this company.
Sent my 1st cash back voucher in on time and waited a couple of weeks then e mailed them, got a confirmation of the e mail but no response to my enquiry so then I phoned them to be told that the cash back is payed 56 days after your voucher is processed. not very happy about this but waited this period, still no cash back. Phoned again to be told that they had got an IT problem and there would be another 28 day delay. E mailed them and told them that if the cash back was not in my account in the next 7 days that I would be reporting them to Trading Standards Authority. They sent me an email back saying the money would be in my account in about two weeks, so I waited. A sum of £22 75 duly arrived. My cash back voucher entitles me to a £6 pounds a month refund , so after 5 months I thought that would be £30.
Have emailed again and received a confirmation of that but no response to my enquiry after 10 days, will have to phone again.