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“I bought a voucher for a watch from magic diamonds....”

written by Cashg254 on 28/07/2014

I bought a voucher for a watch from magic diamonds. They never sent the watch and have ignored any emails I have sent. No refund for postage and wowcher have been less than helpful. They emailed the company twice knowing they have ignored previous emails as they don't even have a contact number for magic diamonds. If I accept a refund from wowcher for the voucher amount, they will not investigate what happened as quoted by the agent 'they will say customer has got her money back so what's her problem'. Disgusting service from both. I want an explanation as to what happened but to get that, I have to delay my refund. I should get a full refund and an explanation as to what happened as without that, I will never buy a voucher from them again.

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