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★☆☆☆☆

“Didn't even book the holiday”

Written on: 28/07/2014 by TuckerMorris232 (1 review written)

So I am planning a 3 week trip to the USA and had heard about Archers. However, I would not pass on a recommendation as I didn't even make it to booking. firstly I noticed the 0800 number given which costs a fortune to call. I emailed and asked if they could quote me over email or call me themselves...no answer. I then emailed again insisting that they give me a better number or contact me....no answer. between these emails I did try to call but was on hold for a ridiculous amount of time. When I finally got through one day I asked for a free to call number and if this number would take me directly back to the agent I was speaking to. The number was not free and took me back to the menu options and *sigh* queue. I eventually got through to an agent and thought oh well I will just deal with the cost. The agent was incredibly grumpy and spoke to me like a child who had annoyed her all day. she was not interested in creating my perfect holiday only in quickly quoting me and getting me off of the phone as soon as possible. She also kept me on the phone for a very long time in silence whilst she tried to figure out exactly how to work the computer.

I will never call Archers again for a quote or booking. In future they will not even receive a thought in my mind to book with them. If their service at this point is so terrible I cant imagine what the holiday will be like. Finally I think Archers should take note that they should remember their customers expect a service and give them their commission, do not talk to them like rubbish!