I'm had nothing but problems with this bank. I chose them because I love travelling and they are supposed to be a global bank.
Well actually when you are abroad and go into another HSBC, you might as well be going into any other bank.
They can't do anything for you except tell you to call your bank back home. I once went to Peru and they decided to block my card. No email, no text message, when I called them, they expected me to wait 24 hours to unblock it! A real joke!