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★★★☆☆

“Not very helpful!”

written by on 26/07/2014

I used to order from Create and Craft quite a lot, but found if I missed an item and tried to order later it was sold out. However, there are some good points, such as the deals they put together and the inspiration from the guest experts. The not so good, one I have already mentioned. I recently placed an order and chose delivery details etc. When I logged onto PayPal my work address was showing and I was unable to change it for some reason. I continued with the order and contacted Create and Craft Customer services straight away via email. Two days laterI received a reply stating once an order is placed there is nothing they can do. I have never had this happen before when ordering on the internet, there has always been flexibility.

I'm sure somewhere in the terms and conditions it states you can't change delivery address once the order is placed, but as I stated previously one part of the deal had already sold out and I didn't want the item I was ordering to jump out of the basket, so didn't have time to find this statement in the terms and conditions.

It's been a year or so since I ordered from Create and Craft, I think it will probably be longer from now on

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