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★★☆☆☆

“Poor customer service”

written by Cade1977 on 23/07/2014

I ordered a 15kg bag of royal canine puppy food costing around £40 with the offer of free delivery and puppy guide. The guide never arrived. I emailed to explain and was told there was no deal. I then went onto the website to check and then took a screenshot as proof. I then emailed again and was told that they had ran out of puppy guides and had done so for over a week. By this point I had already received the order 10 days ago and up until the previous day the deal was still advertised. It has since been removed. It took them over a week to remove a promotion they were unable to fulfil. They offered no apology or explanation initially! So I was enticed to order a massive bag of food with the promise of a puppy guide that they first say was never even promoted, then change their mind and say they ran out. No response since my previous email. Disappointed by their fraudulent promotions!

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