Written on: 21/07/2014 by K.E.C. (1 review written)
WHUK chat support is always to a very high standard. The chat support staff almost always grasp quickly what the trouble is, and work tirelessly, cheerfully and politely to find a solution. That certainly includes the man who helped me today, and whom I would love to name and show respect and gratitude to, but am told not to.
I have been with WHUK for more than seven years, during which time I can only recall one head-on-desk moment, when the operator failed to understand my problem on its first presentation. Even then, he problem was solved after I had explained it more fully.
That this service is available 24/7, and is a high quality service, is what keeps me with WHUK. That they also provide a good product at a very competitive price is a bonus.
In an ideal world there would be no problems. In this world, I'm grateful that there are people I can call on to help me with them.