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“LOST ANOTHER CUSTOMER !!!!”

written by HelenaMontgomery308 on 19/07/2014

The new Cappuccino is TERRIBLE!!! How can you market this as cappuccino when it's nothing more than powdered milk with a heavy chemical taste? Do you really have so little respect for your customers? The new formula was in no way a change to benefit the customer. Must have been a way to cut costs, your customers are not idiots.

Did nobody taste this before it went into stores??

Do you not do any market research before changing a product??

Just bump up the price of the original if your profits are off.

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