written by on 18/07/2014
You rate airline favourably when it stands by you and does every thing in its power when things go "Pear shaped",
Quite opposite with Jet!
Was flying out with Jet on 19th Feb., when I arrived at airport was informed that due to tech reasons flight had been cancelled(crap Air planes!), and I had been rebooked on the earliest availability on 23Feb. I was offered no rerouting on another airline, no accommodation, no compensation, not even a telephone call home to seek help and not even a bottle of water, Actually they said I should be grateful they were offering me an option after 4 days at such busy time. Thank you Jet!
Was stuck in Mumbai for additional four days with all costs to be paid.
I made numerous complaints and the response was not any response(Just ignore !), Made numerous calls and was kept holding on phone for 30minutes at a time and then they would hang up!