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“Doctoring their reviews!!!”

written by JusticeWallace372 on 16/07/2014

I wrote a review of some conservatory furniture. The furniture itself was very nice but the service I received in store beforehand was bad. The staff didn't know how long the sale was going to last and, when their online system was down, they laughed when we asked if they could phone through the order and told us to go home and do it on our computer. We did this (because we liked the furniture) and found that somehow they had actually managed to complete the order online for us - and then they had cancelled it! We reordered, then received no call within the designated timeframe to arrange delivery. I called and was given a timeslot which the delivery men tried to change on the morning. Six calls later I thought I was on track to receive the goods at the original time. Managed to leave work early just in case and found the delivery van outside my house an hour early. I have been living overseas and have been shocked at the decline at Marks and Spencer (for whom I once worked) in the past 5 years. I decided to write a review online and received an email telling me that their independent moderator (paid for by Marks and Spencer presumably) was declining to put my review on their website. The email states they can do this on the grounds that they think the customer is not being objective. I am gobsmacked! I thought we lived in the UK, not North Korea!