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“Proud to sell awfull quality”

written by Karien_uk on 15/07/2014

We bought Royal Crown Ortho Super King Divan from Bensons and was really excited to get it. We had our old Seally for 7 years and being 5 months pregnant, we thought it was time to treat ourselves with a new one.

After the second night of sleeping on the bed, it was sagging in and you could visibly see where we slept the previous night when we got into bed. I contacted Bensons who said that it is totally normal and the bed needs to settle, but they agreed that it should not be sagging this quickly. I was advised to turn the mattress every week and that it would get better, and if it did not they would send someone out to check it if it did not improve within 4 weeks. After 3 weeks we could stand it no longer, with my husband and I both developing backache, and I contacted them. Sent in pictures and they said they could not see any fault with it. After getting very angry, they would contact the supplier, who said that they would send someone out to come and check it. Outcome of the report was that it has not sagged enough to be seen as a fault! And we have been told it is a question of preference and we can pay to switch it under the 40 night comfort guarantee.

I just want to know, who would actually prefer to sleep in a ditch every night! Totally ridiculous that a bed costing more than £800 sags after 2 nights! DO NOT BUY THIS BED and DON'T TRUST BENSONS BEDS FOR QUALITY!
I want to kick myself for not putting my foot down about the quality of the product earlier. We have now had to endure a bad quality mattress for months and I don’t feel like there is any light at the end of the tunnel.