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“Dysfunctional, chaotic ,no thought for its customers”

written by 290Emery on 15/07/2014

I had money taken out of my account despite putting a stop to the direct debit with the bank. It's been a nightmare getting my money back, every customer adviser I have spoken to we're clueless, dysfunctional and as I write this the dispute has not been resolved. The couldn't even give me a time scale of when it would be resolved, had empty promises of phoning me back which never materialised, I have had to phone on each occassion to remind them and all the time I have to go through the same process of repeating myself with no positive results, to say halifax bank is useless is an understatement, I can't wait to move to a better bank who value it's customers, FUMING!!