Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
2734479

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Terrible customer service. AVOID”

written by on 14/07/2014

My story is so long i will try to keep this brief. John Lewis have messed up my order three times now. Truly appalling. I had to pay next day delivery which has yet to be refunded and guess what? The item didnt even arrive the next day. I been promised a call back from customer complaints to discuss the matter, my refund for postage and a good will gesture but this has never happened.

I have several failed call backs logged and keep getting promised a call within two hours and i am still waiting.


I have spent more than 2 hours on the phone to John Lewis over the passed week and honestly feel they can not complete even the simplest of requests. I honestly expected more from them and will never use them again.

Was this review helpful? 0 0