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“Charged for return”

written by purchaser_a on 14/07/2014

Was advised by local garage to buy from ECP. brought new aircon condenser only to find I could buy the same item considerably cheaper online. Only had the goods an hour hadnt tampered with the box, and was charged a 20% return fee, £30. They seemed to have two return policy's one displayed in front of the counter which stated the refund charge was discretionary, and one on the receipt (which you dont see until after you've brought the goods) which quotes a fixed 20%. Did email ECP regarding the charge, but never received a response. Even with the charge still managed to save some money , but learnt my lesson will research more before making a purchase. I do understand the need to charge some restock fee, but 20% seems steep for an unopened box. With the customer care ECP have shown will be reluctant to use again.

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