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“My Credit Card Was Charged!!!”

written by zeidani on 12/07/2014

I have been using Booking.com for years and I had no problems but unfortunately something changed a week ago. I was trying to make a reservation in Istanbul, and the reservation policy of my room requires no deposit to be made and I will pay when I arrive. Unfortunately, the hotel charged my credit card and deducted all the money of the 5 days that I booked. However I contacted Booking.com about what happened and they told me that my card was charged incorrectly and the transaction should appear in your statement after 2 weeks. However, Booking.com did nothing to compensate for this mistake. The hotel/Booking.com shall give the customer a proper compensation but that has never happened so far.Now I can't trust Booking.com anymore. Finally I cancelled my reservation after this annoying reservation process.

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