Written on: 08/07/2014 by missjamielou (2 reviews written)
I recently decided to sell my Samsung Galaxy S3. It was in really good condition, worked absolutely perfectly, I just decided with my skinny hands I preferred a smaller phone so got myself an S4 mini which then left me with selling the phone. I did try and shift it on buy sell groups on facebook but people just wanted it for nothing so I gave up on that and thought I'd give Envirofone a go after seeing an advert about how they pay good money for broken OR fixed phones. Anyway I was dubious.
The reason I am giving two stars not one is because the actual process is quite simple. You go on to their website and request a quote and it tells you. For my phone, it said 91.08 as it was working. I had replaced the back with a flowery one but that was all that had been done to the phone and was told by an "advisor" that this wasn't classed as faulty, faulty was apparently to them broken screens and they gave me a list of things counted as faulty so I wasn't too worried and sent it off in the correct packaging.
They give you a box and you send it special delivery which is the second star, I think that gives you peace of mind knowing your phone can be tracked and it's insured for up to £50 so I think this was a good part of them. The other reason I haven't given them the most terrible score is because they were very quick to reply.
They knocked the phone value down from 91.08 to 9.31.
Because it wasn't the "original" back. Which can be bought, from Samsung on Amazon for a mere 98pence. If they'd have told me this in the beginning, I would of put the original back on as tbh, 98p is not going to break any banks.
The second "fail" to knock a whole £80 off was a missing screw. I had no idea of any missing screws. Everything worked perfect on the phone, nothing fell off, everything was perfectly intact. I think it's terrible they didn't specify where abouts on the phone a screw was missing to be honest if it was somewhere important, I'd like to know but I'm guessing it was very minor as having inspected the phone myself, I can't find any screws missing at all so guessing it was something not needed to actually "hold" the phone together or make it function.
I also was told I'd have to wait TWO WEEKS to receive the phone back! They also only give you three days to reject the offer or they automatically say they've accepted your offer! I think this is far too short to be honest. People can have things happen and suddenly be away from emails and might miss it then find their phone has gone! I think this should be extended to a week, was not happy to see they only give people 3 days to reply. I do find that funny that they expect you to wait a fortnight to get your phone back but only 3 days to respond to their very poor offers.
I also found their customer service wasn't very helpful. The responses were speedy but never really answered any of my questions. I.e they couldn't tell me what screws were missing, how £80 was knocked off from a 98 pence cover being missing etc. (btw that is a genuine back sold by Samsung for that price) and they just seemed a bit clueless in general about anything going on with your phone which is quite worrying.
I'll try summarize and be fair with good and bad points.
Easy website to navigate and find quotes etc. Can even log in with your Facebook account.
Replies to any questions are quick. (Generally within 24 hours)
The packaging and process to send it off is really quick and simple.
They reply about your phone speedily.
Customer service isn't very good, they can't answer many questions about the process of your phone which is a real downside.
Phone being faulty to them will be things you didn't even consider a fault. i.e, teeny missing screw somewhere you didn't even know existed on your phone!
When they diagnose your faults, they don't explain where.
If they diagnose a fault, they knock off pretty much all of the price despite insisting they offer "good prices" for so called damaged phones.
They only give you 3 days to reject offer or automatically pay you the pittance they offer if phone isn't "working" to them.
They take a fortnight to send it back to you if you reject their offer.
Overall, I definitely wouldn't recommend them and am going to just put up with the fees on Ebay and sell there as I'll still make more than 9 pounds that they offered me.