written by on 07/07/2014
After 3 visits and weeks without a washing machine they eventually agreed to replace it. Charged me £140 for delivery, installation and removal of old machine. Took the money but didn't install or remove. Left with two machines in a 1 bedroom flat neither of which I could use! They refused to call back so had to get the old machine out of the flat and pay the local authority to remove it plus pay for installation. They agreed a nominal refund but I'm well out of pocket. This is NOT how insurance works!