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★★☆☆☆

“answering telephone queries”

written by 309Jenkins on 07/07/2014

I telephoned to ask if I could change my booking I had to wait 20minutes before anyone answered my call and when I had requested my change I was told I should have read the reviews before I booked. I have used low cost holidays before to book holidays and have never had this kind of response before I am about to phone again and hope that this time I do not have to wait 20minutes and that the person who speaks to me is a little bit more helpful

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