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“Never again”

written by Dewardo on 06/07/2014

Thought I would give Jet2 a second chance, but wished I had stuck to my previous rule of never flying with them again. Living near to the airport I tried to check in online four hours before my flight, only to find that online check-in closes five whole hours before take-off. Customer Services just kept repeating the mantra "it's in the Terms & Conditions", although I pointed out that it is quite well hidden. I did eventually manage to persuade someone in management to waive the £17.50 airport check-in charge, but not until I had stood my ground for some time on the phone. The whole experience with Jet2 is of a low headline fare, followed by constant attempts to ramp up the actual cost you pay, and complete inflexibility should you fall foul of the Ts & Cs through however innocent a mistake. Pay the extra money and fly with a proper airline, or you may end up paying more anyway with Jet2 in the long run. Never again